How Users Search the Library from a Single Search Box

Cory Lown · Tito Sierra · Josh Boyer

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Library Science and Information Literacy Information Retrieval and Search Behavior Web and Library Services

Abstract

Academic libraries are turning increasingly to unified search solutions to simplify search and discovery of library resources. Unfortunately, very little research has been published on library user search behavior in single search box environments. This study examines how users search a large public university library using a prominent, single search box on the library website. The article examines two semesters of real-world data, totaling nearly 1.4 million transactions. Findings include that unified library search is about more than the catalog and articles, though these predominate. Additionally, a small number of the most popular search queries accounts for a disproportionate amount of the overall queries. Also discussed are the merits of ongoing evaluation of library user search behavior.

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References

2011Web scale discovery: the user experience 2002Discovering How Students Search a Library Web Site: A Usability Case Study

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2014Designing LibGuides as Instructional Tools for Critical Thinking and Effective Online Learning 2013Still Desperately Seeking Citations: Undergraduate Research in the Age of Web-Scale Discovery 2015Teaching “format as a process” in an era of Web-scale discovery 2017A clickstream data analysis of Chinese academic library OPAC users' information behavior 2016Using Primo for undergraduate research: a usability study 2019In the Wake of Discovery: Student Perceptions, Integration, and Instructional Design 2017Manoeuvres in the Dark 2017Understanding user-system interactions

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