Work2002

Stimulating social engagement in a community network

99 citations0/0 files storedACM Conference on Computer Supported Cooperative Work (CSCW)

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Knowledge Management and Sharing Innovative Human-Technology Interaction Expert finding and Q&A systems

Abstract

One of the most challenging problems facing builders and facilitators of community networks is to create and sustain social engagement among members. In this paper, we investigate the drivers of social engagement in a community network through the analysis of three data sources: activity logs, a member survey, and the content analysis of the conversation archives. We describe three important ways to encourage and support social engagement in online communities: through system design elements such as conversation channeling and event notification, by various selection criteria for community members, and through facilitation of specific kinds of discussion topics.

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References

2000Bowling alone: the collapse and revival of American community 1998Communities of Practice 2000Bowling Alone: The Collapse and Revival of American Community 1992Connections: New ways of working in the networked organization 1992Connections, new ways of working in the networked organization 2001E-mail as habitat 2000Community building on the Web 2001Community Building on the Web

Cited by

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