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The experience of work in India's domestic call centre industry
16 references·4 citing·42 second hop
The experience of work in India's domestic call centre industry (2011)The experience of work in India's domesti…Economic and Political Weekly (2017)Economic and Political WeeklyWho's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms (2007)Who's On the Line? Indian Cal…The Next Wave of Globalization: Relocating Service Provision to India (2007)The Next Wave of Globalizatio…The Global Call Center Report: International Perspectives on Management and Employment (2007)The Global Call Center Report…HRM systems of Indian call centres: an exploratory study (2006)HRM systems of Indian call ce…‘India calling to the far away towns’ (2005)‘India calling to the far awa…The Politics of Forgetting: Class Politics, State Power and the Restructuring of Urban Space in India (2004)The Politics of Forgetting: C…Practices of global capital: gaps, cracks and ironies in transnational call centres in India (2004)Practices of global capital: …What is typical for call centre jobs? Job characteristics, and service interactions in different call centres (2003)What is typical for call cent…Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal (2002)Work Relationships in Telepho…The viability of alternative call centre production models (2002)The viability of alternative …Taylorism, targets and the pursuit of quantity and quality by call centre management (2002)Taylorism, targets and the pu…Human Resource Management in Service Work (2001)Human Resource Management in …On the Front Line (1999)On the Front Line‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Beyond Contract: Work, Power and Trust Relations. (1975)Beyond Contract: Work, Power …High-performance work systems and employee outcomes in Indian call centres: a mediation approach (2018)High-performance work systems…Past, present and future of contact centers: a literature review (2017)Past, present and future of c…Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis (2017)Exploring the psychological h…Why do off‐shored I ndian call centre workers want to leave their jobs? (2013)Why do off‐shored I ndian cal…Life on the Screen: Identity in the Age of the Internet (1997)Modernity at Large: Cultural Dimensions of Globalization. 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this work references cited by second hop

References

  • 2017Economic and Political Weekly3,747 cited
  • 1975Beyond Contract: Work, Power and Trust Relations.1,076 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 2002Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal558 cited
  • 2001Human Resource Management in Service Work461 cited
  • 2004The Politics of Forgetting: Class Politics, State Power and the Restructuring of Urban Space in India360 cited
  • 2005‘India calling to the far away towns’322 cited
  • 2007The Next Wave of Globalization: Relocating Service Provision to India307 cited
  • 1999On the Front Line303 cited
  • 2007Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms277 cited
  • 2002The viability of alternative call centre production models273 cited
  • 2002Taylorism, targets and the pursuit of quantity and quality by call centre management242 cited
  • 2003What is typical for call centre jobs? Job characteristics, and service interactions in different call centres216 cited
  • 2007The Global Call Center Report: International Perspectives on Management and Employment180 cited
  • 2006HRM systems of Indian call centres: an exploratory study

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172 cited
  • 2004Practices of global capital: gaps, cracks and ironies in transnational call centres in India168 cited
  • Cited by

    • 2017Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis71 cited
    • 2018High-performance work systems and employee outcomes in Indian call centres: a mediation approach53 cited
    • 2017Past, present and future of contact centers: a literature review39 cited
    • 2013Why do off‐shored I ndian call centre workers want to leave their jobs?25 cited