Article2006

A study of the Critical Success Factors of ERP implementation in developing countries

Majed Al‐Mashari · Shehzad Khalid Ghani · Waiel Al-Rashid

76 citations0/0 files storedInternational Journal of Internet and Enterprise Management

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

This paper presents two cases of Enterprise Resource Planning (ERP) implementation in two middle-eastern companies. The objective of this case-based research is to investigate qualitatively the ERP implementation process, with a focus on the critical factors that contribute to its success. The ERP Critical Success Factor (CSF) model for medium-sized organisations in developing countries is explained and assessed. The discovery from the field study of the companies is analysed in the context of the literature and sample secondary cases. This analysis is expected to provide valuable guidelines and directions for organisations undertaking or planning similar initiatives.

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References

1984Case Study Research: Design and Methods 2004Case Study Research 1987The Case Research Strategy in Studies of Information Systems 1998Putting the enterprise into the enterprise system.1985Case Research in Marketing: Opportunities, Problems, and a Process 1996Electronic Commerce: A Manager's Guide 2000Mission Critical: Realizing the Promise of Enterprise Systems 2005The impact of critical success factors across the stages of enterprise resource planning implementations

Cited by

2020Digital marketing for B2B organizations: structured literature review and future research directions 2011Examining ERP implementation success from a project environment perspective 2010A Comparative Study of Critical Success Factors (CSFs) in Implementation of ERP in Developed and Developing Countries 2014Critical success factors for ERP implementation in a Fortis hospital: an empirical investigation 2012Strategic and tactical factors for successful ERP projects: insights from an Asian country 2015Do cultural dimensions differentiate ERP acceptance? A study in the context of Saudi Arabia

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