Managing Public Reforms Effectively: A Strategic Change Management Approach

Abstract

The institutional goals of public organizations are so wide that it is impossible to reach all of them at the same time. The scale of changes in the public sector since 1980 is very wide, with very diverse solutions applied by similar public administrations. Introducing a strategic approach sets the mission, the goals, and an evaluation system focused on the measurement of performance gaps. This makes public managers more accountable to politicians: this theoretically gives more freedom to managers regarding the organizational structure, the allocation of resources, and the managerial tools to implement. This chapter starts from this strategic framework how one can design and manage a change management process for public organizations. It focuses on the internal change management process of single public organizations and not on the reforms in a public system.

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