Using quality function deployment in manufacturing strategic planning

Thomas J. Crowe · Chao‐Chun Cheng

111 citations0/0 files storedInternational Journal of Operations & Production Management

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Quality Function Deployment in Product Design Management and Optimization Techniques Quality and Supply Management

Abstract

Describes efforts to extend the use of quality function deployment (QFD) to manufacturing strategy development. QFD uses a house of quality to translate the “voice of the customer” into engineering specifications. Originally developed and applied as a powerful tool for concurrent product and process design, QFD is widely used in industry as a technique within total quality management (TQM). The approach has only recently been applied in strategic planning. Describes how the traditional QFD concepts and methods can be used in the formulation of manufacturing strategy to ensure alignment with business strategy. Presents a case study at a powdered metals manufacturer to show how the QFD methodology can be adapted for use in manufacturing strategy formulation.

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2012Quality function deployment 1994Manufacturing Strategy : Text and Cases

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2004Integrating quality management practices with knowledge creation processes 2004An analytic model for locating facilities strategically 2015A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh 2001An analytic model to quantify strategic service vision 2010An approach for manufacturing strategy development based on fuzzy-QFD 2007Incorporating cost and environmental factors in quality function deployment using data envelopment analysis☆2015Themes of study in manufacturing strategy literature 2006Evolution in the strategic manufacturing planning process of organizations

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