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BEYOND EXPECTATIONS: AN EXAMINATION OF LOGISTICS OUTSOURCING GOAL ACHIEVEMENT AND GOAL EXCEEDANCE
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  • 2010Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships147 cited
  • 2011Horizontal cooperations between logistics service providers: motives, structure, performance111 cited
  • 2009Improving logistics outsourcing through increasing buyer–provider interaction108 cited
  • 2017The role of outsourcing management process in improving the effectiveness of logistics outsourcing104 cited
  • 2021Supplier innovativeness in supply chain integration and sustainable performance in the hotel industry91 cited
  • 2011THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY89 cited
  • 2011The Flexibility of Logistics Service Providers and its Impact on Customer Loyalty – An Empirical Study87 cited
  • 2012The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships76 cited
  • 2016The emergence of dependence and lock-in effects in buyer–supplier relationships — A buyer perspective76 cited
  • 2020Trends in third party logistics – the past, the present & the future64 cited
  • 2013The Role of External Relationships for LSP Innovativeness: A Contingency Approach61 cited
  • 2010A PROCEDURE FOR SECONDARY DATA ANALYSIS: INNOVATION BY LOGISTICS SERVICE PROVIDERS58 cited
  • 2011Conflict and its governance in horizontal cooperations of logistics service providers

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58 cited
  • 2017Value creation models in the 3PL industry: what 3PL providers do to cope with shipper requirements55 cited
  • 2015Influential factors and performance of logistics outsourcing practices: an evidence of malaysian companies50 cited
  • 2016Effective logistics alliance design and management47 cited