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Bonus-malus is a merit-rating technique used in most of Europe and Asia, and some Latin American and African countries. Policyholders from a given risk cell are subdivided into bonus-malus classes. Their claims histories then modify the class upon each renewal. Markov chain theory provides the tools for the design, evaluation, and comparison of these systems. In this article, definitions and examples of bonus-malus systems are provided (Section 2). The main actuarial tools for the study and design of bonus-malus systems are reviewed (Section 3). In the discussions that follow, Krupa Subramanian outlines a model for analyzing market shares in a competitive environment, a crucial research topic given current deregulation trends, and Pierre Lemaire compares actuarial with regulatory approaches to bonus-malus.
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