SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Account episodes: the management or escalation of conflict
0 references·16 citing·57 second hopsampled
Account episodes: the management or escalation of conflict (1991)Account episodes: the management or escal…A Model of Neutralization Techniques (2018)A Model of Neutralization Tec…CSR Communication: An Impression Management Perspective (2014)CSR Communication: An Impress…When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness (2010)When apologies work: How matc…Promoting Reconciliation Through the Satisfaction of the Emotional Needs of Victimized and Perpetrating Group Members: The Needs-Based Model of Reconciliation (2009)Promoting Reconciliation Thro…Accountability in Family Discourse (2009)Accountability in Family Disc…Effects of Objective and Subjective Account Components on Forgiving (2004)Effects of Objective and Subj…Characteristics and Consequences of Interpersonal Complaints Associated with Perceived Face Threat (2002)Characteristics and Consequen…The Effects of Apology and Perspective Taking on Interpersonal Forgiveness: A Dissonance-Attribution Model of Interpersonal Forgiveness (2001)The Effects of Apology and Pe…A Cross-Cultural Examination of the Effects of Apology and Perspective Taking on Forgiveness (2001)A Cross-Cultural Examination …Justice and Social Conflict (2000)Justice and Social ConflictWorkplace Aggression as a Consequence of Negative Performance Feedback (1997)Workplace Aggression as a Con…Getting out of hot water: Facework in social predicaments. (1996)Getting out of hot water: Fac…Formulating Rape: The Discursive Construction of Victims and Villains (1994)Formulating Rape: The Discurs…Explaining our sins: Factors influencing offender accounts and anticipated victim responses. (1992)Explaining our sins: Factors …Managing Blame: An Experimental Test of the Effects of Political Accounts (1991)Managing Blame: An Experiment…The Experience of Injustice (1986)The Experience of InjusticeAn Attributional Theory of Motivation and Emotion (1986)Politeness : Some Universals in Language Usage (1987)Politeness (1987)Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation† (2008)When customers exhibit verbal aggression, employees pay cognitive costs. (2012)Emotional Labor Dynamics: A Momentary Approach (2015)Rediscovering the Social Group: A Self‐Categorization Theory (1987)Rediscovering the Social Group: A Self-Categorization Theory. (1989)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Collective Victimization (2012)Included but Invisible? Subtle Bias, Common Identity, and the Darker Side of “We” (2016)The social psychology of collective victimhood (2017)Perception and the Representative Design of Psychological Experiments (1956)The Presentation of Self in Everyday Life. (1956)Scripts, plans, goals, and understanding : an inquiry into human knowledge structures. By Roger C. Schank and Robert P. Abelson. Hillsdale, NJ: Lawrence Erlbaum Associates, 1977. Pp. 248. (1978)What Happens When Groups Say Sorry: The Effect of Intergroup Apologies on Their Recipients (2008)Government Apologies for Historical Injustices (2009)An examination of emotional empathy, attributions of stability, and the link between perceived remorse and forgiveness (2010)Strategic management a stakeholder approach (2010)The Frontstage and Backstage of Corporate Sustainability Reporting: Evidence from the Arctic National Wildlife Refuge Bill (2016)Reviewing corporate social responsibility communication: a legitimacy perspective (2018)Walking the Talk? A Corporate Governance Perspective on Corporate Social Responsibility Decoupling (2022)The Presentation of Self in Everyday Life (2023)Inequity In Social Exchange (1965)An attributional theory of achievement motivation and emotion. (1985)The Social Psychology of Procedural Justice (1988)Sensitivity to befallen injustice and reactions to unfair treatment in a laboratory situation (1997)Testing an attribution‐of‐blame model of judgments of injustice (2003)Influence of Hostile Media Perception on Willingness to Engage in Discursive Activities: An Examination of Mediating Role of Media Indignation (2008)The self and social behavior in differing cultural contexts. (1989)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Precursors and mediators of intergroup reconciliation in Northern Ireland: A new model (2007)Collectivism, Forgiveness, and Social Harmony (2008)A Social Mindfulness Approach to Understanding Experienced Customer Mistreatment: A Within-person Field Experiment (2017)Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Evaluating the use of exploratory factor analysis in psychological research. (1999)Identifying Appropriate Compensation Types for Service Failures (2013)Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response (2015)Trust Repair (2017)Telling more than we can know: Verbal reports on mental processes. (1977)Illusion and well-being: A social psychological perspective on mental health. (1988)The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. (1996)Emotional intelligence and dispositional affectivity as moderators of workplace aggression: The impact on behavior choice (2002)Deviant employee behavior in the eyes of colleagues: the role of organizational support and self-efficacy (2016)The Fears of Evaluation About Performance (FEAP) Task: Inducing Anxiety-Related Responses to Direct Exposure to Negative and Positive Evaluations (2020)The Psychology of Interpersonal Relations. (1958)The psychology of interpersonal relations. (1958)The Framing of Decisions and the Psychology of Choice (1981)Innovations in Experimental Design in Attitude Surveys (1996)Blind Retrospection. Electoral Responses to Drought, Flu, and Shark Attacks (2004)LEADERSHIP STYLE, CRISIS RESPONSE AND BLAME MANAGEMENT: THE CASE OF HURRICANE KATRINA (2010)Techniques of Neutralization: A Theory of Delinquency (1957)11. Reasons and Persons (1986)Crime, Shame and Reintegration (1989)The Denier in Chief: Faith in Trump and Techniques of Neutralization in a Pandemic (2021)Through the Smokescreen of the Dieselgate Disclosure: Neutralizing the Impacts of a Major Sustainability Scandal (2021)Rationalizing quiet quitting? Deciphering the internal mechanism of front-line hospitality employees’ workplace deviance (2024)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

No references inside the corpus for this window.

Cited by

  • 2010When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness301 cited
  • 1991Managing Blame: An Experimental Test of the Effects of Political Accounts279 cited
  • 2009Promoting Reconciliation Through the Satisfaction of the Emotional Needs of Victimized and Perpetrating Group Members: The Needs-Based Model of Reconciliation261 cited
  • 2018A Model of Neutralization Techniques210 cited
  • 2014CSR Communication: An Impression Management Perspective199 cited
  • 2001The Effects of Apology and Perspective Taking on Interpersonal Forgiveness: A Dissonance-Attribution Model of Interpersonal Forgiveness197 cited
  • 1986The Experience of Injustice192 cited
  • 2001A Cross-Cultural Examination of the Effects of Apology and Perspective Taking on Forgiveness179 cited
  • 2004Effects of Objective and Subjective Account Components on Forgiving153 cited
  • 1997Workplace Aggression as a Consequence of Negative Performance Feedback146 cited
  • 2002Characteristics and Consequences of Interpersonal Complaints Associated with Perceived Face Threat143 cited
  • 2000Justice and Social Conflict141 cited
  • 1996Getting out of hot water: Facework in social predicaments.127 cited
  • 1992

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Explaining our sins: Factors influencing offender accounts and anticipated victim responses.
123 cited
  • 2009Accountability in Family Discourse104 cited
  • 1994Formulating Rape: The Discursive Construction of Victims and Villains98 cited