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Nonverbal Communication and Client Satisfaction in Computer-Assisted Transactions
16 references·3 citing·35 second hop
Nonverbal Communication and Client Satisfaction in Computer-Assisted Transactions (1991)Nonverbal Communication and Client Satisf…Multichannel Integrations of Nonverbal Behavior (2014)Multichannel Integrations of …Journal of Applied Social Psychology (2010)Journal of Applied Social Psy…The Meaning and Strategic Use of Factor Analysis (1988)The Meaning and Strategic Use…Nonverbal expectancy violations: Model elaboration and application to immediacy behaviors (1988)Nonverbal expectancy violatio…Handbook of Multivariate Experimental Psychology (1988)Handbook of Multivariate Expe…Handbook of interpersonal communication (1987)Handbook of interpersonal com…Handbook of Interpersonal Communication (1985)Handbook of Interpersonal Com…RELATIONAL MESSAGES ASSOCIATED WITH NONVERBAL BEHAVIORS (1984)RELATIONAL MESSAGES ASSOCIATE…Interpersonal Relations: A Theory of Interdependence (1982)Interpersonal Relations: A Th…Teacher Immediacy as a Predictor of Teaching Effectiveness (1979)Teacher Immediacy as a Predic…Social Behavior: Its Elementary Forms. (1976)Social Behavior: Its Elementa…Content Analysis for the Social Sciences and Humanities. (1970)Content Analysis for the Soci…Role Theory: Concepts and Research. (1967)Role Theory: Concepts and Res…Journal of Experimental Research in Personality (1965)Journal of Experimental Resea…Social Behavior: Its Elementary Forms (1963)Social Behavior: Its Elementa…The Social Psychology of Groups (1959)The Social Psychology of Grou…Rapport building during retail encounters with embarrassed clients (2021)Rapport building during retai…Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension (2018)Joking with customers in the …Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Naturalistic inquiry (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Understanding Relationship Marketing Outcomes (2002)Relationship quality as a predictor of B2B customer loyalty (2006)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Male sexual jealousy (1982)Whom are newborn babies said to resemble? (1982)The Revised Conflict Tactics Scales (CTS2) (1996)Why sex matters: a Darwinian look at human behavior (2000)Intention—Behavior Relations: A Conceptual and Empirical Review (2002)On the Functional Properties of Perceived Self-Efficacy Revisited (2011)Interpersonal Effects in Computer-Mediated Interaction (1992)Autoethnography: An Overview (2010)Personal connections in the digital age (2016)Conservation of resources: A new attempt at conceptualizing stress. (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Social Exchange Theory: An Interdisciplinary Review (2005)Discourse Analysis as Theory and Method (2002)Three Approaches to Qualitative Content Analysis (2005)Answering the Call for a Standard Reliability Measure for Coding Data (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Theory of Fairness, Competition, and Cooperation (1999)Social Capital in the Creation of Human Capital (2000)Distinguishing optimism from neuroticism (and trait anxiety, self-mastery, and self-esteem): A reevaluation of the Life Orientation Test. (1994)Evaluating the use of exploratory factor analysis in psychological research. (1999)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Social Theory of International Politics (1999)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Empowerment Process: Integrating Theory and Practice (1988)CRITICAL QUESTIONS FOR BIG DATA (2012)The Social Self: On Being the Same and Different at the Same Time (1991)The Measurement of Independent and Interdependent Self-Construals (1994)The Ripple Effect: Emotional Contagion and its Influence on Group Behavior (2002)
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References

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  • 1963Social Behavior: Its Elementary Forms4,692 cited
  • 1970Content Analysis for the Social Sciences and Humanities.4,564 cited
  • 1982Interpersonal Relations: A Theory of Interdependence2,783 cited
  • 1988Handbook of Multivariate Experimental Psychology1,973 cited
  • 1965Journal of Experimental Research in Personality1,426 cited
  • 1985Handbook of Interpersonal Communication1,112 cited
  • 2010Journal of Applied Social Psychology1,089 cited
  • 1976Social Behavior: Its Elementary Forms.904 cited
  • 1988Nonverbal expectancy violations: Model elaboration and application to immediacy behaviors886 cited
  • 1967Role Theory: Concepts and Research.746 cited
  • 1979Teacher Immediacy as a Predictor of Teaching Effectiveness643 cited
  • 1987Handbook of interpersonal communication524 cited
  • 1988The Meaning and Strategic Use of Factor Analysis446 cited
  • 1984RELATIONAL MESSAGES ASSOCIATED WITH NONVERBAL BEHAVIORS367 cited
  • 2014Multichannel Integrations of Nonverbal Behavior318 cited

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Cited by

  • 2000Customer-Employee Rapport in Service Relationships1,165 cited
  • 2018Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension43 cited
  • 2021Rapport building during retail encounters with embarrassed clients13 cited