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The evolving interpretations of customers in higher education: empowering the elusive
16 references·0 citing·50 second hop
The evolving interpretations of customers in higher education: empowering the elusive (2005)The evolving interpretations of customers…Higher Education and Social Class: Issues of Exclusion and Inclusion (2018)Higher Education and Social C…University quality of life and learning (UNIQoLL): An approach to student well-being, satisfaction and institutional change (2003)University quality of life an…Students as “co‐producers” of education: a proposed model of student socialisation and participation at tertiary institutions (2003)Students as “co‐producers” of…Rethinking the internationalisation agenda in UK higher education (2003)Rethinking the internationali…Experiencing the barriers: non-traditional students entering higher education (2001)Experiencing the barriers: no…Experiencing the barriers: non-traditional students entering higher education (2001)Experiencing the barriers: no…Why Students are not (Just) Customers (and other reflections on Life After George ) (2000)Why Students are not (Just) C…Perceptions of Academics and Students as Customers: A survey of administrative staff in higher education (2000)Perceptions of Academics and …Total quality management in UK higher education institutions (1999)Total quality management in U…The Academic as Service Provider: is the customer ‘always right? (1999)The Academic as Service Provi…Linking student satisfaction and service quality perceptions: the case of university education (1997)Linking student satisfaction …The McDonaldization of Society (1996)The McDonaldization of SocietyQuality in higher education-a survey (1996)Quality in higher education-a…Higher education in a learning society (1995)Higher education in a learnin…Strategic Planning in Higher Education (1994)Strategic Planning in Higher …On Higher Education: The Academic Enterprise in an Era of Rising Student Consumerism (1980)On Higher Education: The Acad…An Applied Service Marketing Theory (1982)Strategy and Structure: (1986)Just How Managed is the McUniversity? Craig Prichard, Hugh Willmott (1997)Strategic management a stakeholder approach (2010)Students as customers in higher education: reframing the debate (2016)Students as customers in higher education: The (controversial) debate needs to end (2017)Archaeology of Knowledge (1970)Discipline and Punish: The Birth of the Prison (1978)Discipline and Punish: The Birth of the Prison. (1978)Internationalising the content of higher education: the need for a curriculum perspective (2010)Constructing a national higher education brand for the UK: positional competition and promised capitals (2016)Neoliberalism, internationalisation and higher education: connections, contradictions and alternatives (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring Service Quality: A Reexamination and Extension (1992)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Student perceptions of service quality in a UK university business and management faculty (2000)Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)The configuration of the university image and its relationship with the satisfaction of students (2002)Juran's Quality Control Handbook (1990)Defining Quality (1993)TQM: why is its impact in higher education so small? (2003)Quality as Fashion: Exploring the Translation of a Management Idea into Higher Education (2007)Total Quality Management in Education (2010)The integration of quality management in higher education institutions: a systematic literature review (2015)Quality-Control Handbook. (1952)Strategy formulation : analytical concepts (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Conceptualizing total quality management in higher education (2004)Are students customers? TQM and marketing perspectives (2007)Unravelling quality culture in higher education: a realist review (2016)Untangling the Satisfaction-Performance Relationship for College Students (1986)Attributes of Service Quality: The Consumers′ Perspective (1992)Journal of higher education (1996)Are university students really customers? When illusion may lead to delusion for all! (2007)Student engagement: rhetoric and reality (2012)The impact of perceived supervisor support on employees’ turnover intention and task performance (2019)Outline of a Theory of Practice (1977)Getting Smart (1991)Bridging socio-cultural incongruity: conceptualising the success of students from low socio-economic status backgrounds in Australian higher education (2011)Shifting the blame in higher education – social inclusion and deficit discourses (2015)Differences in resilience between ‘traditional’ and ‘non-traditional’ university students (2017)The Labour of Aesthetics and the Aesthetics of Organization (2003)The age of responsibilization: on market-embedded morality (2008)A World of Standards but not a Standard World: Toward a Sociology of Standards and Standardization (2010)Neo-Liberalism and Marketisation: The Implications for Higher Education (2006)Graduate Employability: A Review of Conceptual and Empirical Themes (2012)Science Aspirations, Capital, and Family Habitus (2012)Globalisation, New Managerialism, Academic Capitalism and Entrepreneurialism in Universities: Is the local dimension still important? (2001)Knowing and becoming in the higher education curriculum (2009)Competing perspectives on graduate employability: possession, position or process? (2011)
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References

  • 1996The McDonaldization of Society1,349 cited
  • 2018Higher Education and Social Class: Issues of Exclusion and Inclusion683 cited
  • 1995Higher education in a learning society628 cited
  • 1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
  • 1999Total quality management in UK higher education institutions362 cited
  • 2003Rethinking the internationalisation agenda in UK higher education241 cited
  • 2001Experiencing the barriers: non-traditional students entering higher education239 cited
  • 1994Strategic Planning in Higher Education222 cited
  • 1996Quality in higher education-a survey170 cited
  • 2000Perceptions of Academics and Students as Customers: A survey of administrative staff in higher education156 cited
  • 2001Experiencing the barriers: non-traditional students entering higher education146 cited
  • 2000Why Students are not (Just) Customers (and other reflections on Life After George )130 cited
  • 2003Students as “co‐producers” of education: a proposed model of student socialisation and participation at tertiary institutions129 cited
  • 1999The Academic as Service Provider: is the customer ‘always right?116 cited
  • 2003University quality of life and learning (UNIQoLL): An approach to student well-being, satisfaction and institutional change

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114 cited
  • 1980On Higher Education: The Academic Enterprise in an Era of Rising Student Consumerism110 cited
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