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A Maturity Model for Implementing ITIL V3 in Practice

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References

2009Developing Maturity Models for IT Management1,197 cited
2005Understanding the Main Phases of Developing a Maturity Assessment Model848 cited
2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
2009CMMI for Services, Version 1.2106 cited
2006Classifying ITIL Processes; A Taxonomy under Tool Support Aspects67 cited
2010A Maturity Model for Implementing ITIL v352 cited
2008Lessons learned in ITIL implementation failure49 cited
2006Can ITIL contribute to IT/business alignment? An initial investigation47 cited

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2013An Implementation of ITIL Guidelines for IT Support Process in a Service Organization26 cited
2012Towards an Integrated IT Governance and IT Management Framework24 cited
2012A literature review21 cited
2017Proactive Management of IT Operations to Improve IT Services21 cited
2012

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Formalization of the IT Audit Management Process

11 cited

2013Towards Higher Configuration Management Maturity7 cited