Analysis of a collaborative workflow process with distributed actors

Hajo Alexander Reijers · Minseok Song · Byungduk Jeong

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Business Process Modeling and Analysis Software Engineering Techniques and Practices Team Dynamics and Performance

Abstract

Current workflow management technology offers rich support for process-oriented coordination of distributed teamwork. In this paper, we evaluate the performance of an industrial workflow process where similar tasks can be performed by various actors at many different locations. We analyzed a large workflow process log with state-of-the-art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close to each other. Our case study shows that the use of workflow technology in itself is not sufficient to level geographical barriers between team members and that additional measures are required for a desirable performance.

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References

2004Workflow mining: discovering process models from event logs 2000Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness 1977Managing the Flow of Technology: Technology Transfer and the Dissemination of Technological Information Within the R&D Organization 1998Virtual teams: Technology and the workplace of the future 1999Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation 2006Business process mining: An industrial application 2002Workflow Management 2001Workflow Management: Models, Methods, and Systems

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2016Change visualisation: Analysing the resource and timing differences between two event logs 2015Performance assessment architecture for collaborative business processes in BPM-SOA-based environment 2014Intra-organizational information asymmetry in offshore ISD outsourcing

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