References

• 1982Strategic Information Transmission4,289 cited
• 1981The Informational Role of Warranties and Private Disclosure about Product Quality2,491 cited
• 2003Projection Bias in Predicting Future Utility1,116 cited
• 1986Relying on the Information of Interested Parties1,080 cited
• 2006Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms773 cited
• 2004Contract Design and Self-Control: Theory and Evidence768 cited
• 2006On the Simple Economics of Advertising, Marketing, and Product Design633 cited
• 1977Consumer Misperceptions, Product Failure and Producer Liability610 cited
• 2006Credulity, lies, and costly talk ∗432 cited
• 2009Misselling through Agents386 cited
• 1995Money back guarantees in retailing: matching products to consumer tastes368 cited
• 2000Sequential Screening341 cited
• 2012Competition through Commissions and Kickbacks322 cited
• 2009The Option Value of Returns: Theory and Empirical Evidence267 cited
• 1996Customer Return Policies for Experience Goods243 cited
• 2012How (not) to pay for advice: A framework for consumer financial protection