Cited by

• 2017Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015)104 cited
• 2017The excellence quest: a study of business excellence award-winning organizations in UAE52 cited
• 2019Implications of TQM in firm’s innovation capability45 cited
• 2015Infrastructure and core quality practices in Indian manufacturing organizations41 cited
• 2017A strategy perspective on total quality management41 cited
• 2012An empirical examination of the impact of quality tools application on business performance: Evidence from Serbia34 cited
• 2021Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment31 cited
• 2015Receiving a national quality award three times26 cited
• 2018The link between people and performance under the EFQM excellence model umbrella25 cited
• 2020The effectiveness of quality awards on the company's performance – the case of Iran's national quality awards25 cited
• 2012An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: the case of Syrian manufacturing organisations22 cited
• 2019A proposed model for sustainable business excellence22 cited
• 2019Improving service quality12 cited
• 2021Kalite Yönetim Ödülü Alan Otellerin Çevre Duyarlılık Faaliyetlerinin Yeşil Yıldız Kriterleri Kapsamında Değerlendirilmesi6 cited
• 2015New public Management reforms, an empirical study of human resources critical factors, in the context of the Greek Public sector3 cited