Assessing the Social Development Potential of Impact Sourcing

Abstract

This chapter investigates the social development impact of impact sourcing, an emerging sub-field of global Information Technology (IT) and Business Process Outsourcing (BPO). Proponents of impact sourcing claim that it can create outsourcing employment opportunities through Information Communications Technology (ICT) for marginalized people living in areas of poor employment opportunities (Monitor 2011). Impact sourcing is a relatively new field with intense research potential and limited research literature. Most of the global outsourcing academic literature is focused on various dimensions of the management of commercial outsourcing (for a comprehensive review see Lacity et al. [2010] and Lacity et al. [2011]).

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