An e-Business Logistic Model in Taiwan

Abstract

This research develops a framework for the e-business logistic model in Taiwan. The model includes factors of e-marketplace, logistic, organization and informational systems. Data used for this research comes from a survey of various business groups that include marine and air carriers, terminal warehousing, custom brokers, shipping centers and marine information service providers. Our studies reveal the relationship among some essential variables for the e-business trading in logistical industry. These include organizational advantage and information technology; strategy and vision; consumer-directed service and planning; lower cost and high quality customer service; quick merchandise delivery and low inventory; and long-term development plan. Specifically, we found that logistic industry in Taiwan ignores the details of purchasing procedure in e-marketplace operation. They tend to focus more on actual merchandise delivery, consumer satisfaction and downstream consumer service. In addition, logistical industry in Taiwan also concerns employee adjustment to the new environment, support from upper management, training and application of the information technology. 2

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