Creating attractive services which citizens want to attend

Wendy Weeks

30 citations0/0 files storedAustralian Social Work

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Social Work Education and Practice Public Policy and Administration Research Facilities and Workplace Management

Abstract

This paper reviews the available literature on the importance of the physical environment in service delivery, and then develops a framework of nine elements for creating user‐friendly human services.

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References

1981Promoting competence in clients : a new/old approach to social work practice 1992Considering the Physical Environment: An Essential Component of Good Practice

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