Cell phones, electronic delivery systems and social cash transfers: Recent evidence and experiences from Africa

Abstract

Electronic delivery systems for social cash transfer programmes offer advantages to programme implementers and benefit recipients in terms of enhanced cost efficiency and flexibility. The rapid penetration of cell phone infrastructure, combined with a growing interest from banks to extend financial services, is likely to make the electronic delivery of cash transfers an increasingly viable option. Taking into account the broader benefits for cash transfer recipients arising from improved access to financial services infrastructure, this article elaborates recent evidence and experiences from Kenya, Malawi, Namibia and Swaziland. The article concludes with an assessment of the opportunities and challenges for scaling-up electronic delivery systems.

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