Knowledge management performance measurement: A review

Chuen Tse Kuah · Kuan Yew Wong

27 citations0/0 files storedAFRICAN JOURNAL OF BUSINESS MANAGEMENT

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Intellectual Capital and Performance Analysis Innovation and Knowledge Management Knowledge Management and Sharing

Abstract

This paper presents a review on performance measurement of knowledge management (KM). The purpose of this paper is to provide an overall picture of the various types of approaches for KM performance evaluation. Different tools or models published in the literature are described and compared, and research directions are discussed. Future development directions for KM performance evaluation identified from this review include: (1) consideration of external factors, (2) integration of multiple methods, (3) development of external benchmarking tools, and (4) application of data envelopment analysis (DEA) in KM. Key words: Knowledge management, performance measurement, literature review.

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References

1978Measuring the efficiency of decision making units 1998The Knowledge-Creating Company 1993Market Orientation: Antecedents and Consequences 1996Using the balanced scorecard as a strategic management system 1999Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software 1998SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS 2001Intangibles: Management, Measurement, and Reporting 2001Assessing knowledge assets: a review of the models used to measure intellectual capital

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2020“Knowledge management is not dead. It has changed its appearance. And it will continue to change”

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