Knowledge Network Analysis: A Technique to Analyze Knowledge Management Bottlenecks in Organizations

Abstract

Before companies can improve their knowledge management they should have a clear picture of the bottlenecks. The Knowledge Network Analysis technique presented in this paper provides companies with an aid to construct this picture in a structured way. It approaches knowledge management from a network perspective. In the first phase, the main actors, including their roles and expertise level, in a specific knowledge area are identified. Consequently, the knowledge transfer between the actors is analyzed using the concept of velocity and viscosity of the knowledge transfer. The result is push and a pull knowledge network graph that show the potential bottlenecks.

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