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What you should know about queueing models to set staffing requirements in service systems

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References

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1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
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2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
2005Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue275 cited
1991The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals257 cited
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1996Server Staffing to Meet Time-Varying Demand226 cited
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1993Mt/G/∞ Queues with Sinusoidal Arrival Rates167 cited
1991The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase122 cited
1975Nonstationary Blocking in Telephone Traffic112 cited

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1994An Analysis of the Modified Offered-Load Approximation for the Nonstationary Erlang Loss Model97 cited

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2012Controlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm42 cited
2010Practical scheduling for call center operations42 cited
2008Performance Analysis of a Queue with Congestion-Based Staffing Policy39 cited
2013Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling27 cited
2019Resource allocation in congested queueing systems with time-varying demand: An application to airport operations25 cited
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