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Predictive Dialing for Outbound Telephone Call Centers
1 references·4 citing·21 second hop
Predictive Dialing for Outbound Telephone Call Centers (1999)Predictive Dialing for Outbound Telephone…Scheduling, Routing, and Flow Control in Stochastic Networks (1988)Scheduling, Routing, and Flow…Balancing Agent Retention and Waiting Time in Service Platforms (2023)Balancing Agent Retention and…AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL (2014)AN EFFICIENT METHOD FOR PERFO…Improving Right Party Contact Rates at Outbound Call Centers (2010)Improving Right Party Contact…Contact center: information systems design (2010)Contact center: information s…The Regulation of Queue Size by Levying Tolls (1969)Applying a New Device in the Optimization of Exponential Queuing Systems (1975)Optimality of the shortest line discipline (1977)Routing in queueing networks under imperfect information: stochastic dominance and thresholds (1989)Control and scheduling in a two-station queueing network: Optimal policies and heuristics (1994)Dynamic Volunteer Staffing in Multicrop Gleaning Operations (2019)Multi-Armed Bandits and the Gittins Index (1980)Markov chain models of a telephone call center with call blending (2005)To Pool or Not to Pool in Call Centers (2008)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Qualitative Data Analysis (2008)CRUDi framework proposal: financial industry application (2014)PMO as a Key Ingredient of Public Sector Projects’ Success – Position Paper (2015)Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers (2016)A Proof for the Queuing Formula: L = λ W (1961)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium (2000)Fundamentals of Queueing Theory (2008)Predicting and optimizing marketing performance in dynamic markets (2024)
this work references cited by second hop

References

  • 1988Scheduling, Routing, and Flow Control in Stochastic Networks46 cited

Cited by

  • 2014AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL19 cited
  • 2023Balancing Agent Retention and Waiting Time in Service Platforms18 cited
  • 2010Contact center: information systems design16 cited
  • 2010Improving Right Party Contact Rates at Outbound Call Centers10 cited

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