Using SSM to structure the identification of inputs and outputs in DEA

John Mingers · W Liu

28 citations0/0 files storedJournal of the Operational Research Society

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Efficiency Analysis Using DEA Accounting and Organizational Management Complex Systems and Decision Making

Abstract

This paper reports on an innovative combination of hard and soft methods—soft systems methodology (SSM) with data envelopment analysis (DEA). Problems in defining and agreeing appropriate inputs and outputs for DEA led to the use of SSM as a way or producing a comprehensive and systemic database of performance indicators. The contributions of the paper are: the use of SSM to improve DEA specifications; conceptual clarifications within both SSM and DEA; and an innovative example of multimethodology. These developments are illustrated through a study evaluating the performance of the basic research institutes of the Chinese Academy of Sciences.

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References

1981Systems Thinking, Systems Practice 1982Systems thinking, systems practice 1991Soft Systems Methodology in Action 2016Data Envelopment Analysis 2000Data Envelopment Analysis 2001Introduction to the Theory and Application of Data Envelopment Analysis 1991Soft Systems Methodology in Action 2002The efficiency of Australian universities: a data envelopment analysis

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