Articlebronze2014

Effects of Automated Teller Machine on the Performance of Nigerian Banks

77 citations0/0 files storedAmerican Journal of Applied Mathematics and Statistics

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Banking Sector Performance and Management Customer Service Quality and Loyalty Digital Transformation in Financial Services

Abstract

This study investigates the effects of ATM on the performance of Nigerian banks. Available studies have concentrated on the significant dimensions of ATM (automated teller machine) service quality and its effect on customer satisfaction with a bias against ATM producers. The study is motivated by the astronomical challenges confronting the proliferation of ATM infrastructure and attendant financial losss to banks which are often under-reported. Also, there are serious debate on the relevance of ATM technology as most countries in the world are moving away from the virus technology to the more secured chip cards free of credit and debit frauds. Questionnaire was used to collect the data from a convenience sample of 125 employees of five selected banks in Lagos State with interswitch network. Therefore, data collected through the questionnaire were analyzed statistically by using the Software Package for Social Science (SPSS Version 20.0 for Student Version) and chi-square technique. The results indicate that less than the benefits, the deployment of ATMs terminals have averagely improved the performance of Nigerian banks because of the alarming rate of ATM fraud. Similarly, ATM service quality is less correlated to security and privacy of users and providers.The conclusion therefore is that banks should strive to increase their security layers to subvert the tricks of web scammers, limit the amount which customers may be allowed to withdraw at a time and provide electronic alerts to customers’phone for all transactions carried out on their bank accounts through ATMs and the provisions of extra security layer that can prevent third party to make use someone else’s ATM card for unauthorized withdrawals electronically.

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1994A First Look at Communication Theory 2003Do Not Promote Religion Under the Guise of Spirituality 2002Commercial bank management 2000Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking 2003Networked enterprise: A new business model for global sourcing 1964Commercial Bank Management.

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