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Negotiating crisis in the social media environment
16 references·16 citing·30 second hopsampled
Negotiating crisis in the social media environment (2014)Negotiating crisis in the social media en…How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012)How Audiences Seek Out Crisis…Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less (2012)Engaging stakeholders through…Keeping up with the digital age: How the American Red Cross uses social media to build relationships (2011)Keeping up with the digital a…Who are the social media influencers? A study of public perceptions of personality (2010)Who are the social media infl…Engaging stakeholders through social networking: How nonprofit organizations are using Facebook (2009)Engaging stakeholders through…Digitizing the news: innovation in online newspapers (2004)Digitizing the news: innovati…Digitizing the News (2004)Digitizing the NewsCase Study Research (2004)Case Study ResearchThe Web and its Journalisms: Considering the Consequences of Different Types of Newsmedia Online (2003)The Web and its Journalisms: …Applications of case study research (1993)Applications of case study re…Public relations: Strategies and tactics (1992)Public relations: Strategies …Mass Media Research: An Introduction (1991)Mass Media Research: An Intro…Naturalistic inquiry (1985)Naturalistic inquiryEthnographic Research and the Problem of Data Reduction1 (1981)Ethnographic Research and the…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded The…Crisis Communication and Social Media (2025)Crisis Communication and Soci…Exploring corporate reputation and crisis communication (2024)Exploring corporate reputatio…Top management's communication in economic crisis and the firm's subsequent performance: sentiment analysis approach (2020)Top management's communicatio…Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies (2020)Social media crisis communica…Komunikasi Krisis Pemerintah Indonesia dalam Penanganan Covid-19 (2020)Komunikasi Krisis Pemerintah …Social Media Influencers as a Crisis Risk in Strategic Communication: Impact of Indiscretions on Professional Endorsements (2019)Social Media Influencers as a…When is silence golden? The use of strategic silence in crisis communication (2018)When is silence golden? The u…The Rise and Stall of Stakeholder Influence: How the Digital Age Limits Social Control (2018)The Rise and Stall of Stakeho…Employee social-mediated crisis communication as opportunity or threat? (2018)Employee social-mediated cris…An exploration into the practice of online service failure and recovery strategies in the Balkans (2018)An exploration into the pract…Explicating the information vacuum: stages, intensifications, and implications (2017)Explicating the information v…The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry (2016)The Impact of Utilizing Socia…Small Business Crisis Management Strategies (2016)Small Business Crisis Managem…Emotional stakeholders as “crisis communicators” in social media (2016)Emotional stakeholders as “cr…Social Media and Multinational Corporations’ Corporate Social Responsibility in China: The Case of ConocoPhillips Oil Spill Incident (2015)Social Media and Multinationa…Parody social media accounts: Influence and impact on organizations during crisis (2015)Parody social media accounts:…The Q-sort method in personality assessment and psychiatric research. (1961)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs (2020)The impact of social media influencers on travel decisions: the role of trust in consumer decision journey (2021)Building dialogic relationships through the world wide web (1998)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Theory Building From Cases: Opportunities And Challenges (2007)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Sample Size in Qualitative Interview Studies (2015)The Discovery of Grounded Theory (2017)The Third-Person Effect in Communication (1983)The political j-blogger (2005)A CLASH OF CULTURES (2008)NORMALIZING TWITTER (2011)Communication, Organization, and Crisis (1998)Searching for a Theory of Public Diplomacy (2008)The Handbook of Crisis Communication (2010)Introduction to Case Study (1997)Social Capital: A Missing Link to Disaster Recovery (2004)Using Numbers in Qualitative Research (2010)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Uses and Gratifications Theory in the 21st Century (2000)An Integrated Approach to Communication Theory and Research (2014)Social media engagement behaviour: a uses and gratifications perspective (2015)How Many Interviews Are Enough? (2005)Seeking Qualitative Rigor in Inductive Research (2012)Three Approaches to Qualitative Content Analysis (2005)Thematic Analysis (2017)
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References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1985Naturalistic inquiry45,666 cited
  • 1968The Discovery of Grounded Theory; Strategies for Qualitative Research39,440 cited
  • 2004Case Study Research15,455 cited
  • 1993Applications of case study research7,853 cited
  • 1991Mass Media Research: An Introduction2,595 cited
  • 2010Who are the social media influencers? A study of public perceptions of personality1,429 cited
  • 2009Engaging stakeholders through social networking: How nonprofit organizations are using Facebook1,127 cited
  • 1992Public relations: Strategies and tactics781 cited
  • 2003The Web and its Journalisms: Considering the Consequences of Different Types of Newsmedia Online768 cited
  • 2004Digitizing the news: innovation in online newspapers688 cited
  • 2012Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less684 cited
  • 2012How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model607 cited
  • 2011Keeping up with the digital age: How the American Red Cross uses social media to build relationships583 cited
  • 2004Digitizing the News

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573 cited
  • 1981Ethnographic Research and the Problem of Data Reduction1480 cited
  • Cited by

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    • 2018When is silence golden? The use of strategic silence in crisis communication66 cited
    • 2018Employee social-mediated crisis communication as opportunity or threat?53 cited
    • 2016Emotional stakeholders as “crisis communicators” in social media47 cited
    • 2016The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry45 cited
    • 2015Social Media and Multinational Corporations’ Corporate Social Responsibility in China: The Case of ConocoPhillips Oil Spill Incident44 cited
    • 2024Exploring corporate reputation and crisis communication39 cited
    • 2015Parody social media accounts: Influence and impact on organizations during crisis39 cited
    • 2017Explicating the information vacuum: stages, intensifications, and implications37 cited
    • 2019Social Media Influencers as a Crisis Risk in Strategic Communication: Impact of Indiscretions on Professional Endorsements37 cited
    • 2016Small Business Crisis Management Strategies25 cited
    • 2020Top management's communication in economic crisis and the firm's subsequent performance: sentiment analysis approach25 cited
    • 2025Crisis Communication and Social Media21 cited
    • 2020Komunikasi Krisis Pemerintah Indonesia dalam Penanganan Covid-1920 cited