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Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system
0 references·16 citing·53 second hopsampled
Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system (2001)Improving customer satisfaction, loyalty,…Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts (2015)Dimensions of lodging guest s…Customer satisfaction and loyalty analysis with classification algorithms and Structural Equation Modeling (2014)Customer satisfaction and loy…How do you measure what you can't define? 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  • 2004Determining Attribute Importance in a Service Satisfaction Model224 cited
  • 2001The impact of quality practices on customer satisfaction and business results: product versus service organizations193 cited
  • 2011Corporate image, loyalty, and commitment in the consumer travel industry166 cited
  • 2004Customer Switching Patterns in Competitive and Noncompetitive Service Industries163 cited
  • 2015Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts141 cited
  • 2007Developing customer loyalty from e‐tail store image attributes136 cited
  • 2003The role of quality practices in service organizations126 cited
  • 2008An empirical analysis of the components of retailer customer loyalty programs114 cited
  • 2013An integrated QFD framework with multiple formatted and incomplete preferences: A sustainable supply chain application91 cited
  • 2011How brand innovativeness and quality impact attitude toward new service line extensions: the moderating role of consumer involvement89 cited
  • 2013How do you measure what you can't define?89 cited
  • 2012Modern Analysis of Customer Surveys: with Applications using R85 cited
  • 2008Strategic integration of knowledge management and customer relationship management84 cited

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  • 2008Internal service – barriers, flows and assessment78 cited
  • 2014Customer satisfaction and loyalty analysis with classification algorithms and Structural Equation Modeling76 cited
  • 2012Understanding service quality75 cited