Exploring Factors for Adopting ERP as SaaS

Pedro Ruivo

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ERP Systems Implementation and Impact Cloud Computing and Resource Management Technology Adoption and User Behaviour

Abstract

Within the hype of cloud computing, Enterprise Resource Planning (ERP) systems delivered as Software as a Service (SaaS) is receiving more focus from ERP vendors. ERP vendors have for many years developed and sold ERP as ‘standard software’ that fits the needs of many firms, and now SaaS as a new approach to deliver software has emerged. In this study the value propositions of software as a service from an ERP vendor's perspective is explored. Using semi-structured exploratory interviews conducted amongst 20 Microsoft employees we aim at exploring which perceived benefits are realized by software as a service. Results show that the value propositions of ERP delivered thru SaaS model can be grouped into the following 10 factors: costs, security, availability, usability, implementation, ubiquity, flexibility, compatibility, analytics and best-practices. Been costs concerns, data security and system availability the most important factors.

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References

2011The Innovator's Dilemma 2000Marketing Research: An Applied Approach 2007Competing on Analytics: The New Science of Winning 2011How Information Management Capability Influences Firm Performance1 2007Marketing Research: an applied approach: 3rd European Edition 2008Expectation and reality in ERP implementation: consultant and solution provider perspective 2006Sustainable IT Outsourcing Success: Let Enterprise Architecture Be Your Guide 2010Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing

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2017Exploring the determinant and influence mechanism of e-Government cloud adoption in government agencies in China 2017The shift to Cloud Computing: The impact of disruptive technology on the enterprise software business ecosystem 2015Small and Medium Enterprises (SMEs) in the Cloud in Developing Countries: A Synthesis of the Literature and Future Research Directions 2021Prioritising Organisational Factors Impacting Cloud ERP Adoption and the Critical Issues Related to Security, Usability, and Vendors: A Systematic Literature Review

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