Article2001

Keeping Mum as the Project Goes Under: Toward an Explanatory Model

H. Jeff Smith · Mark Keil · Gordon Depledge

141 citations0/0 files storedJournal of Management Information Systems

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Construction Project Management and Performance Ethics in Business and Education Knowledge Management and Sharing

Abstract

The problem of "runaway" information systems (IS) projects can be exacerbated by the reluctance of organizational members to transmit negative information concerning a project and its status. Drawing upon relevant bodies of literature, this paper presents a model of the reluctance to report negative project news and develops hypotheses to be tested. An experiment, which was designed to test these hypotheses for both internal and external reporting alternatives, is then described. Two factors are manipulated: (1) the level of impact associated with project failure should an individual fail to report negative information, and (2) the level of observed behavioral wrongdoing associated with the project. The results explain a significant portion of the variance in the reluctance to report negative information and suggest that there are some differences in internal and external reporting behavior. Implications for research and practice are discussed.

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References

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Cited by

2006Theorizing in information systems research: A reflexive analysis of the adaptation of theory in information systems research 2009Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing 2007Mediators between coordination and IS project performance 2010Escalation of commitment in troubled IT projects: Influence of project risk factors and self-efficacy on the perception of risk and the commitment to a failing project 2006Understanding Project Failure: Using Cognitive Mapping in an Insurance Project

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