Organizational memory systems: challenges for information technology

Michael E. Atwood

30 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Knowledge Management and Sharing Organizational Learning and Leadership Information Systems Theories and Implementation

Abstract

Organizations subsist on communication and coordination. An organization's ability to remember and learn from its past, in other words, its ability to use its "organizational memory" has been around for centuries as a means of learning, exchanging and accumulating knowledge to help the organization realize its objectives. Organizational memories are generated and used in communities of practice with little, if any, explicit effort devoted to their development. Information technology offers the promise of helping to build and use such organizational memories. For the most part, however, this promise is unrealized. We explore why this is so and consider the challenges to developing and maintaining organizational memories.

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References

1991Situated Learning 1998Working knowledge: how organizations manage what they know 1991Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation 1997Talking about Machines: An Ethnography of a Modern Job 1994Groupware and social dynamics 1996Three Cultures of Management: The Key to Organizational Learning 1995Actualizing Organizational Memory with Information Systems 1992Learning from Notes

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