Article2005

Quality Versus Quantity: E-Mail-Centric Task Management and Its Relation With Overload

Victoria M. E. Bellotti · Nicolas Ducheneaut · Ian Smith · Rebecca E. Grinter

232 citations0/0 files storedHuman-Computer Interaction

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Personal Information Management and User Behavior Usability and User Interface Design Technostress in Professional Settings

Abstract

It is widely acknowledged that many professionals suffer from “e-mail overload.” This articlepresents findings fromin-depth fieldwork that examined thisphenome-non, uncovering six key challenges of task management in e-mail. Analysis of quali-tativeandquantitativedata suggests that it is not simply thequantitybut also thecol-

Citations in this library

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References

1973The Strength of Weak Ties 1974The Nature of Managerial Work 1991Grounding in communication.1994Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory 1986Referring as a collaborative process 1992Connections: New ways of working in the networked organization 1989Contributing to Discourse 1996Email overload

Cited by

2012"A pace not dictated by electrons"2006Email in personal information management 2008It's on my other computer!2009Easy on that trigger dad: a study of long term family photo retrieval 2011Personal information management: From information consumption to curation 2016Email Duration, Batching and Self-interruption 2010Coping with information overload in email communication: Evaluation of a training intervention 2011

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