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The impact of TQM practices on service quality in cellular communication companies in Jordan

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1966The Scree Test For The Number Of Factors13,549 cited
1987Leadership and Performance beyond Expectations12,412 cited
1993Improving Organizational Effectiveness through Transformational Leadership3,340 cited
1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1979Quality Is Free: The Art of Making Quality Certain2,574 cited
1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited
1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1994A framework for quality management research and an associated measurement instrument1,968 cited
2003The relationship between total quality management practices and their effects on firm performance1,895 cited
1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited

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1994

A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD

971 cited

2001TOTAL QUALITY MANAGEMENT IMPLEMENTATION AND COMPETITIVE ADVANTAGE: THE ROLE OF STRUCTURAL CONTROL AND EXPLORATION.735 cited

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