References

• 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
• 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
• 2007Martingale proofs of many-server heavy-traffic limits for Markovian queues183 cited
• 2007Martingale proofs of many-server heavy-traffic limits for Markovian queues155 cited
• 2009The G/GI/N queue in the Halfin–Whitt regime146 cited
• 2006Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method145 cited
• 2004Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic140 cited
• 2005Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers137 cited
• 2008Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems88 cited
• 2009Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic87 cited
• 2016Scheduling control for queueing systems with many servers: Asymptotic optimality in heavy traffic85 cited
• 2005Scheduling control for queueing systems with many servers: Asymptotic optimality in heavy traffic75 cited
• 2008Central limit theorem for a many-server queue with random service rates28 cited
• 2009Simplified Control Problems for Multiclass Many-Server Queueing Systems