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An ITIL-based IT Service Management Model for Chinese Universities

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36 citations0/0 files storedIEEE/ACIS International Conference on Software Engineering Research, Management and Applications (SERA)

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Information Technology Governance and Strategy Educational Management and Quality Information Systems Education and Curriculum Development

Abstract

Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities.

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2010An ITIL based ITSM practice: A case study of steel manufacturing enterprise 2016Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition Dan Service Operation Di Pemerintah Kota Bandung 2019A systematic literature review on maturity models for information systems in higher education institutions

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