How do experienced information lens users use rules?

Wendy E. Mackay, Thomas W. Malone, Kevin Crowston, Ramana Rao, David Rosenblitt, Stuart K. Card

1989-01-01otherCHI Conference on Human Factors in Computing Systems58 citationsclosed

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Personal Information Management and User Behavior Information Retrieval and Search Behavior Recommender Systems and Techniques

Abstract

The Information Lens provides electronic mail users with the ability to write rules that automatically sort, select, and filter their messages. This paper describes preliminary results from an eighteen-month investigation of the use of this system at a corporate test site. We report the experiences of 13 voluntary users who have each had at least three months experience with the most recent version of the system. We found that:

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References

1987Electronic markets and electronic hierarchies

1987Intelligent information-sharing systems

1987Semistructured messages are surprisingly useful for computer-supported coordination

1988Diversity in the use of electronic mail: a preliminary inquiry

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