A Practical Measure of Employee Satisfaction with B2E Portals

Ly Fie Sugianto · Dewi Tojib · Frada Burstein

13 citations0/0 files storedJournal of the Association for Information Systems

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Employer Branding and e-HRM

Abstract

This paper presents the development of user satisfaction scale with B2E portals. A conceptual model of the B2E Portal User Satisfaction (B2EPUS) is derived from existing literatures in this domain. The procedures to generate items, to collect data for exploratory and confirmatory study, and to purify the scale are also described. In addition, the paper presents evidences of reliability, content validity, construct validity, and nomological validity. Through a rigorous multi-stage process of scale development, a reliable and valid 18-item scale measuring Usefulness, Confidentiality, Ease of Use, Convenience of Access and Portal Design dimensions has been successfully developed. This scale can be used to support a wide range of IS research as a better understanding of what constitute the B2EPUS construct has been demonstrated. Practitioners may also use the scale to evaluate the success of their B2E portal implementations.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 13 citations exist upstream.

References

1988Structural equation modeling in practice: A review and recommended two-step approach.1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 1986Determination and Quantification Of Content Validity 2013A First Course in Factor Analysis 1995A Review of Scale Development Practices in the Study of Organizations 1989Validating Instruments in MIS Research1 1988The Measurement of End-User Computing Satisfaction

Cited by

2010Industry-Specificity of Employee Portal Success: A Multi-Group Comparison 2010Improving the Success of Employee Portals: A Causal and Performance-Based Analysis

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.