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ArticleThe world of waiters

Paul Slattery1985

Article1985

The world of waiters

50 citations·0/0 files stored·International Journal of Hospitality Management

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Hospitality and Tourism Education Employment, Labor, and Gender Studies Emotional Labor in Professions

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1995Consumers’ emotional responses to service encounters 2000Perceived justice needs and recovery evaluation: a contingency approach 2000Service behaviors that lead to satisfied customers 1998Emotion labor at 911: A case study and theoretical critique 2015Three Lenses on Occupations and Professions in Organizations: Becoming, Doing, and Relating 1999Evaluating Service Encounters: A Cross-Cultural and Cross-Industry Exploration 2002Effect of social influence on repurchase intentions 2005Differential impact of social influence in the hospitality encounter

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Year1985

Typearticle

Published1985-01-01

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations50

Files0 public / 0

ShelfHospitality and Tourism Education

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doi10.1016/0278-4319(85)90010-6

openalex_workW214926858

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