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ArticleCustomer Satisfaction: Applying Concepts to Industry-wide Measures

Jonathan D. Barsky2003

Article2003

Customer Satisfaction: Applying Concepts to Industry-wide Measures

Jonathan D. Barsky

130 citations·0/0 files stored·Cornell Hotel and Restaurant Administration Quarterly

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Customer Service Quality and Loyalty Patient Satisfaction in Healthcare Customer churn and segmentation

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2002Evoking Emotion: Affective Keys to Hotel Loyalty

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2013Customer delight from theme park experiences 2014The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales 2004Hospitality and tourism marketing: recent developments in research and future directions 2010The impact of industry force factors on resource competitive strategies and hotel performance 2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects 2012AN EMPIRICAL STUDY TO DIAGNOSE THE OUTCOMES OF CUSTOMERS’ EXPERIENCES IN TRENDY COFFEE SHOPS 2006Hospitality service failures: Who will be more dissatisfied?2014Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India

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2004The theme park experience: An analysis of pleasure, arousal and satisfactionarticle · 1 shared reference 2009Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinationsarticle · 1 shared reference 2009The role of motivation in visitor satisfaction: Empirical evidence in rural tourismarticle · 1 shared reference 2011Understanding the Consumer Experience: An Exploratory Study of Luxury Hotelsarticle · 1 shared reference 2004Emotions in segmentationarticle · 1 shared reference 2007Determinants of dining satisfaction and post-dining behavioral intentionsarticle · 1 shared reference

Details

Year2003

Typearticle

Published2003-10-01

VenueCornell Hotel and Restaurant Administration Quarterly

ISSN-L0010-8804

Languageen

Citations130

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0010-8804(03)90122-4

openalex_workW2149498595

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