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Personnel scheduling: A literature review
6 references·16 citing·33 second hop
Personnel scheduling: A literature review (2012)Personnel scheduling: A literature reviewSupply Chain Management of Blood Products: A Literature Review (2011)Supply Chain Management of Bl…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Coping with Time‐Varying Dema…The State of the Art of Nurse Rostering (2004)The State of the Art of Nurse…Staff scheduling and rostering: A review of applications, methods and models (2003)Staff scheduling and rosterin…Traffic Delays at Toll Booths (1954)Traffic Delays at Toll BoothsAlgorithmic Management in Organizations? From Edge Case to Center Stage (2025)Algorithmic Management in Org…Fatigue, personnel scheduling and operations: Review and research opportunities (2021)Fatigue, personnel scheduling…Fairness and Decision-making in Collaborative Shift Scheduling Systems (2020)Fairness and Decision-making …A Systematic Literature Review for Personnel Scheduling Problems (2020)A Systematic Literature Revie…A hybrid fix-and-optimize and simulated annealing approaches for nurse rostering problem (2020)A hybrid fix-and-optimize and…Simulation Modelling in Healthcare: An Umbrella Review of Systematic Literature Reviews (2017)Simulation Modelling in Healt…Retail store operations: Literature review and research directions (2017)Retail store operations: Lite…Logistics for Emergency Medical Service systems (2017)Logistics for Emergency Medic…Sustainable Operations (2016)Sustainable OperationsState of the Art in Physician Scheduling (2016)State of the Art in Physician…Staffing and scheduling under nonstationary demand for service: A literature review (2015)Staffing and scheduling under…A two-stage stochastic programming approach to employee scheduling in retail outlets with uncertain demand (2015)A two-stage stochastic progra…A hybrid artificial bee colony for a nurse rostering problem (2015)A hybrid artificial bee colon…Workforce Planning Incorporating Skills: State of the Art (2014)Workforce Planning Incorporat…The Nurse Scheduling Problem in Real-Life (2014)The Nurse Scheduling Problem …The falling tide algorithm: A new multi-objective approach for complex workforce scheduling (2011)The falling tide algorithm: A…Introduction to the Theory of Queues. (1963)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing (2014)Fundamentals of Queueing Theory. (1977)Simulation Modeling and Analysis. (1983)Staffing and scheduling flexible call centers by two-stage robust optimization (2016)Perishable Inventory Theory: A Review (1982)Dynamic supply chain network design for the supply of blood in disasters: A robust model with real world application (2014)A survey of healthcare facility location (2016)Forecasting: theory and practice (2022)The measurement of experienced burnout (1981)Statistical Analysis of a Telephone Call Center (2005)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity (2014)Shelf management and space elasticity (1994)Pricing and the Newsvendor Problem: A Review with Extensions (1999)Review of inventory systems with deterioration since 2001 (2012)Challenges at the marketing–operations interface in omni-channel retail environments (2019)Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer (2019)A data-driven approach to adaptive synchronization of demand and supply in omni-channel retail supply chains (2020)THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY (1979)Organizational Learning: Creating, Retaining and Transferring Knowledge (1999)Multi-skilling in scheduling problems: A review on models, methods and applications (2020)Nurse rostering problems––a bibliographic survey (2003)An Annotated Bibliography of Personnel Scheduling and Rostering (2004)Online rescheduling of physicians in hospitals (2017)A graph-based hyper-heuristic for educational timetabling problems (2005)A survey of search methodologies and automated system development for examination timetabling (2008)Simulation for manufacturing system design and operation: Literature review and analysis (2014)Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)On the Interface Between Operations and Human Resources Management (2003)
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References

  • 2003Staff scheduling and rostering: A review of applications, methods and models1,263 cited
  • 2004The State of the Art of Nurse Rostering946 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2011Supply Chain Management of Blood Products: A Literature Review462 cited
  • 2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
  • 1954Traffic Delays at Toll Booths261 cited

Cited by

  • 2014Workforce Planning Incorporating Skills: State of the Art323 cited
  • 2016State of the Art in Physician Scheduling217 cited
  • 2017Retail store operations: Literature review and research directions177 cited
  • 2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
  • 2016Sustainable Operations145 cited
  • 2017Logistics for Emergency Medical Service systems142 cited
  • 2025Algorithmic Management in Organizations? From Edge Case to Center Stage120 cited
  • 2021Fatigue, personnel scheduling and operations: Review and research opportunities119 cited
  • 2017Simulation Modelling in Healthcare: An Umbrella Review of Systematic Literature Reviews

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104 cited
  • 2014The Nurse Scheduling Problem in Real-Life76 cited
  • 2015A two-stage stochastic programming approach to employee scheduling in retail outlets with uncertain demand73 cited
  • 2015A hybrid artificial bee colony for a nurse rostering problem72 cited
  • 2020A Systematic Literature Review for Personnel Scheduling Problems69 cited
  • 2020A hybrid fix-and-optimize and simulated annealing approaches for nurse rostering problem64 cited
  • 2020Fairness and Decision-making in Collaborative Shift Scheduling Systems64 cited
  • 2011The falling tide algorithm: A new multi-objective approach for complex workforce scheduling63 cited