SStudyAcademic Library

Dashboard Shelves Open access My library Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Effects of waiting on the satisfaction with the service: Beyond objective time measures · Study

ArticleShelves

ArticleEffects of waiting on the satisfaction with the service: Beyond objective time measures

Ad Th. H. Pruyn1998

Article1998

Effects of waiting on the satisfaction with the service: Beyond objective time measures

Ad Th. H. Pruyn · Ale Smidts

344 citations·0/0 files stored·International Journal of Research in Marketing

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Service and Product Innovation

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 344 citations exist upstream.

References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1980Feeling and thinking: Preferences need no inferences.1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1989LISREL 7 : a guide to the program and applications 1993The Nature and Determinants of Customer Expectations of Service 1996Applications of structural equation modeling in marketing and consumer research: A review 1988Models of Consumer Satisfaction Formation: An Extension

Cited by

2007Waiting time influence on the satisfaction‐loyalty relationship in services 2002Consumer Perception and Evaluation of Waiting Time: A Field Experiment 2006A perceptual mapping of online travel agencies and preference attributes 2016An integrated model of self-service technology (SST) usage in a retail context 2010Shopping motives as antecedents of e-satisfaction and e-loyalty 2002The consumer’s reaction to delays in service 2009Why do shoppers abandon shopping cart? Perceived waiting time, risk, and transaction inconvenience 2018How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model

Details

Year1998

Typearticle

Published1998-10-01

VenueInternational Journal of Research in Marketing

ISSN-L0167-8116

Languageen

Citations344

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/s0167-8116(98)00008-1

openalex_workW2152815552

Links

Imported from OpenAlex (CC0) — nothing here is generated.