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Innovation in automotive telematics services: characteristics of the field and management principles
7 references·1 citing·30 second hop
Innovation in automotive telematics services: characteristics of the field and management principles (2003)Innovation in automotive telematics servi…The Sources of Innovation (2007)The Sources of InnovationA Framework for Customer Relationship Management (2001)A Framework for Customer Rela…New Service Development and Innovation in the New Economy (2000)New Service Development and I…The Innovation Journey (1999)The Innovation JourneyMarketing and Discontinuous Innovation: The Probe and Learn Process (1996)Marketing and Discontinuous I…The one to one future (1995)The one to one futureService management and marketing: managing the moments of truth in service competition (1990)Service management and market…Managing Innovation Fields in a Cross‐Industry Exploratory Partnership with C–K Design Theory* (2010)Managing Innovation Fields in…Building Theories from Case Study Research (1989)Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 (1989)Exploration and Exploitation in Organizational Learning (1991)Orphan innovation, or when path-creation goes stale: a design framework to characterise path-dependence in real time (2012)Framing value management for creative projects: An expansive perspective (2014)Using innovation contests to promote the development of generic technologies (2016)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Do Customer Loyalty Programs Really Work (1997)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Consumer Privacy: Balancing Economic and Justice Considerations (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Information Privacy Research: an Interdisciplinary Review1 (2011)Product innovativeness from the firm's perspective: Its dimensions and their relation with project selection and performance (2001)On Uncertainty, Ambiguity, and Complexity in Project Management (2002)When are technologies disruptive? a demand‐based view of the emergence of competition (2002)Trust and concern in consumers’ perceptions of marketing information management practices (1999)Customer experience management: a critical review of an emerging idea (2010)Addressing the Personalization–Privacy Paradox: An Empirical Assessment from a Field Experiment on Smartphone Users1 (2013)The routinization of innovation research: a constructively critical review of the state‐of‐the‐science (2004)Innovation: A Guide to the Literature (2009)Declarations for sustainability in higher education: becoming better leaders, through addressing the university system (2011)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)The innovative behaviour of tourism firms—Comparative studies of Denmark and Spain (2006)Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry (2010)Toward a Theoretical Foundation for Experience Design in Tourism (2013)
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References

  • 2007The Sources of Innovation5,098 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1999The Innovation Journey1,414 cited
  • 1996Marketing and Discontinuous Innovation: The Probe and Learn Process918 cited
  • 2001A Framework for Customer Relationship Management868 cited
  • 1995The one to one future297 cited
  • 2000New Service Development and Innovation in the New Economy252 cited

Cited by

  • 2010Managing Innovation Fields in a Cross‐Industry Exploratory Partnership with C–K Design Theory*67 cited

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