Article2013

Management of Civil Infrastructure Systems: QFD-Based Approach

Aman Ahmed Bolar · Solomon Tesfamariam · Rehan Sadiq

23 citations0/0 files storedJournal of Infrastructure Systems

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality Function Deployment in Product Design Civil and Structural Engineering Research Infrastructure Maintenance and Monitoring

Abstract

Infrastructure owners or management agencies have well established quality control programs with the intent of achieving safe and effective maintenance. However, consumers are becoming more involved in economic, environmental, and social issues related to infrastructure. Therefore, a valid quality program would be more definitive by involving voice of the customer in the maintenance decision-process. In this paper, an innovative approach for achieving quality and customer satisfaction in infrastructure maintenance is proposed by implementing the quality function deployment (QFD) approach. Using bridges as an example, two separate applications of QFD have been proposed: (1) inspection prioritization, and (2) decision-making between replacement and/or rehabilitation scenarios. For both applications, an inspection house of quality is prepared for translating consumer demands (WHATs) into inspection requirements (HOWs) followed by prioritizing the inspection items (HOWs). For the inspection prioritization, hypothetical survey data is utilized. For the decision-making scenarios, a case study is furnished for a bridge located in Victoria, BC, Canada. The main conclusion as illustrated in the study is that QFD can be successfully adopted for improved management of civil infrastructure.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 23 citations exist upstream.

References

2012Quality function deployment 2002Quality function deployment: A literature review 2003Sustainability Science and Engineering: The Emergence of a New Metadiscipline 1993ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS 2008Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits 2003Applying Quality Function Deployment to environmentally conscious design 2004An analytic model for locating facilities strategically 1999Green QFD-II: A life cycle approach for environmentally conscious manufacturing by integrating LCA and LCC into QFD matrices

Cited by

2020A decision support model for subcontractor selection using a hybrid approach of QFD and AHP-improved grey correlation analysis 2020A quality function deployment–based resource allocation approach for elderly care service: Perspective of government procurement of public service 2016Using QFD to Conduct Performance Assessment for Turnaround Maintenance in Petrochemical Infrastructure 2016Using quality function deployment to conduct assessment for engineering designs’ contractors

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.