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Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'
13 references·0 citing·42 second hop
Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!' (2002)Customer Relationship Management System (…Information, communication and society (2006)Information, communication an…On the Front Line: Organization of Work in the Information Economy (2002)On the Front Line: Organizati…From Control to Drift: The Dynamics of Corporate Information Infrastructures (2001)From Control to Drift: The Dy…Computer ethics in a different voice (2001)Computer ethics in a differen…A Review of the Issues Associated with Customer Relationship Management Systems (2001)A Review of the Issues Associ…WOMEN'S WORK IN THE INFORMATION ECONOMY: The case of telephone call centres (2000)WOMEN'S WORK IN THE INFORMATI…The Role of Gender in User-resistance and IS Failure (2000)The Role of Gender in User-re…On the front line: organization of work in the information economy (2000)On the front line: organizati…From Control to Drift: The Dynamics of Corporate Information Infrastructures (2000)From Control to Drift: The Dy…Information technology and the institution of identity (1998)Information technology and th…The De-scription of Technical Objects (1992)The De-scription of Technical…Labor's Flaming Youth: Telephone Operators and Worker Militancy, 1878-1923 (1992)Labor's Flaming Youth: Teleph…Labor's Flaming Youth: Telephone Operators and Worker Militancy, 1878-1923. (1991)Labor's Flaming Youth: Teleph…Being and Time (1927)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Logic of Practice (1990)Review: A Cognitive-Affective Model of Organizational Communication for Designing IT1,2 (2001)Examining technology, structure and identity during an Enterprise System implementation (2008)Using history in the creation of organizational identity (2016)Qualitative Data Analysis: An Expanded Sourcebook (1994)Putting the enterprise into the enterprise system. (1998)What is strategy (2000)Customer relationship management maturity model (CRM3): A model for stepwise implementation (2010)Evaluation of the implementation of CRM in developing countries (2010)The effect of electronic customer relationship on customer satisfaction a study in web banking in Saudi Arabia (2012)In A Different Voice: Psychological Theory And Women's Development (1982)In a Different Voice: Psychological Theory and Women's Development. (1983)Moral Boundaries: A Political Argument for an Ethic of Care (1993)The mysterious case of the missing paradigm: a review of critical information systems research 1991–2001 (2007)The ethical nature of critical research in information systems (2008)Perspectives on challenges facing women in IS: the cognitive gender gap (2010)The Managed Heart: Commercialization of Human Feeling (1984)Economies of Signs and Space. (1994)Focus Groups as Qualitative Research (1997)Time and the Negotiation of Work–Family Boundaries (2005)TOOLS AND TOYS : Communicating gendered positions towards technology (2007)Performing Gayness and English in an Offshore Call Center Industry (2015)Gendered organization and workplace culture in Japanese customer services (2000)HRM and Knowledge Workers (2009)Work organization, human resource practices and employee retention in Indian call centers (2010)The Struggle for District-Based Health Information Systems in South Africa (2002)Good governance, development theory, and aid policy: Risks and challenges of e-government in Jordan (2005)What makes local governments' online communications successful? Insights from a multi-method analysis of Facebook (2013)10 Sociomateriality: Challenging the Separation of Technology, Work and Organization (2008)Research Commentary —Digital Infrastructures: The Missing IS Research Agenda (2010)The Digital Platform: A Research Agenda (2017)Flexible Firms and Labor Market Segmentation (2003)Long Work Hours and Family Life (2006)Role of knowledge infrastructure capabilities in knowledge management (2013)Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity (1992)Music in Everyday Life (2000)Actor Network Theory and Material Semiotics (2008)‘Cam Era’ — the contemporary urban Panopticon. (2002)Information Technology, Privacy, and Power within Organizations: a view from Boundary Theory and Social Exchange perspectives (2002)Some Further Reflections on the Coming Crisis of Empirical Sociology (2009)
this work references cited by second hop

References

  • 1992The De-scription of Technical Objects2,415 cited
  • 2000From Control to Drift: The Dynamics of Corporate Information Infrastructures645 cited
  • 2002On the Front Line: Organization of Work in the Information Economy222 cited
  • 2001From Control to Drift: The Dynamics of Corporate Information Infrastructures153 cited
  • 2006Information, communication and society117 cited
  • 2000WOMEN'S WORK IN THE INFORMATION ECONOMY: The case of telephone call centres77 cited
  • 2001Computer ethics in a different voice61 cited
  • 1998Information technology and the institution of identity51 cited
  • 2001A Review of the Issues Associated with Customer Relationship Management Systems41 cited
  • 2000On the front line: organization of work in the information economy27 cited
  • 1992Labor's Flaming Youth: Telephone Operators and Worker Militancy, 1878-192322 cited
  • 2000The Role of Gender in User-resistance and IS Failure10 cited
  • 1991Labor's Flaming Youth: Telephone Operators and Worker Militancy, 1878-1923.5 cited

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