Methods of Educating Cashiers in a Restaurant Teaching Laboratory

Abstract

The purpose of the study was to determine the effectiveness of three instruc tional methods: on-the-job training (OJT), programmed self-instruction (PSI), or simulation for training student restaurant and foodservice cashiers. Cognitive and psychomotor evaluations were used to determine effectiveness of instruction. Learning Style Inventory (LSI), Computer Anxiety Index (CAIN), and demographic analyses were also compared to investigate the relationship of these characteristics, to achievement, and instructional method. The research population consisted of 147 bachelor degree students enrolled in Quantity Food Production Management Experience, at Iowa State University, Ames, lowa. The study indicates the simulation method was the most favorable of these methods in cognitive and psychomotor achievement and improvement in computer anxiety. If given a choice, one method could not be recommended as completely superior to the other. It was recommended that the combination of OJT, PSI, and simulation methods would maximize the effectiveness of the instruction.

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