Towards a Measurement Model of Corporate Social Software Success - Evidences from an Exploratory Multiple Case Study

M Steinhu · S. Smolnik · Ulrich Hoppe

48 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Technology Adoption and User Behaviour Knowledge Management and Sharing Information Systems Theories and Implementation

Abstract

In many organizations, social software is well established and no longer just a trend topic, which means that benefits are expected. As with any other type of information systems (IS), assessing social software success is an important and challenging task for both practitioners and researchers. This motivated us to present a conceptual model for measuring social software success. This model is based on Gable et al.'s IS Impact Measurement Model, a review of the related research, as well as data gained from three case studies. Our findings indicate that modifications have to be made to existing IS success measurement models regarding the peculiarities of social software. The results reveal that new measures are necessary. Furthermore, social factors concerning the organization and the individuals can specifically influence social software success positively.

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2011Case study research: design and methods 1989Building Theories from Case Study Research 2007Theory Building From Cases: Opportunities And Challenges 2004Case Study Research 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Information Systems Success: The Quest for the Dependent Variable 2008Qualitative Content Analysis 1987The Case Research Strategy in Studies of Information Systems

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2019Towards a digital work environment: the influence of collaboration and networking on employee performance within an enterprise social media platform 2013Success measurement of enterprise social networks 2018Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization 2015What Influences Employees to Use Enterprise Social Networks? A Socio-Technical Perspective 2015Enterprise Social Networks: A Successful Implementation within a Telecommunication Company 2013

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