Use and non-use of Automatic Teller Machines by older people in Israel

A. Tarakanov-Plax

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Technology Use by Older Adults Aging, Elder Care, and Social Issues Digital Accessibility for Disabilities

Abstract

The final goal of the present research is to formulate a design concept for automatic teller machines (ATMs), to render them more accessible to older people. It should take into account all possible disabilities of users (cognitive, sensory, and motor problems), as well as subjective values, accessibility to technological devices, and need of specific services. Based upon a study by Rogers et al, the current study involved collection and analysis of data on usage and non-usage of ATM by elderly people in Israel (aged above 65) and a comparison to corresponding data collected in USA. It is focussed on studying the needs of the elderly users basic for future usability design requirements.

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References

1996A Survey of Automatic Teller Machine Usage across the Adult Life Span 1996Training Older Adults to Use Automatic Teller Machines 1990Influence of Experience on Age Differences in Cognitive Functioning 1994An In-Depth Analysis of Automatic Teller Machine Usage by Older Adults

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