An empirical analysis of ERP implementation in a developing country: toward a generic framework

Abstract

This paper uses empirical research to provide key insights into ERP implementation in a developing country – the United Arab Emirates (UAE). UAE organisations are questioned through a cross-sectional survey about ERP applications in use, perceived barriers, critical success factors and benefits of ERP implementation. Based on the empirical analysis and discussion of the research result, a generic framework involving system adaptation, functional integration, information value and strategic justification is developed for successful implementation of ERP systems.

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