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Operational Impact of Service Innovations in Multi‐Step Service Systems
14 references·2 citing·38 second hop
Operational Impact of Service Innovations in Multi‐Step Service Systems (2015)Operational Impact of Service Innovations…Pricing and Operational Performance in Discretionary Services (2013)Pricing and Operational Perfo…Supermodularity and Complementarity (2011)Supermodularity and Complemen…Modeling Security-Check Queues (2011)Modeling Security-Check QueuesQuality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Quality–Speed Conundrum: Trad…Design and Analysis of Diagnostic Service Centers (2010)Design and Analysis of Diagno…Exploiting Market Size in Service Systems (2009)Exploiting Market Size in Ser…Call center outsourcing: Coordinating staffing level and service quality (2008)Call center outsourcing: Coor…Operations Systems with Discretionary Task Completion (2007)Operations Systems with Discr…To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)To Queue or Not to Queue: Equ…How Multiserver Queues Scale with Growing Congestion-Dependent Demand (2003)How Multiserver Queues Scale …Stochastic-process limits : an introduction to stochastic-process limits and their application to queues (2002)Stochastic-process limits : a…Optimal Pricing That Coordinates Queues with Customer-Chosen Service Requirements (2001)Optimal Pricing That Coordina…Monotone Comparative Statics (1994)Monotone Comparative StaticsThe Existence of Equilibrium in Discontinuous Economic Games, I: Theory (1986)The Existence of Equilibrium …Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic services (2023)Managing the quality-speed tr…Optimization of after-sales services with spare parts consumption and repairman travel (2021)Optimization of after-sales s…The Regulation of Queue Size by Levying Tolls (1969)Matrix-Geometric Solutions to Stochastic Models (1984)Information Sharing and Supply Chain Coordination (2003)On the Value of Commitment and Availability Guarantees When Selling to Strategic Consumers (2008)On-Demand Service Platforms (2016)The Logic of Collective Action (1965)The Logic of Collective Action: Public Goods and the Theory of Groups. (1966)Reengineering the corporation: A manifesto for business revolution (1993)Team Scaffolds: How Mesolevel Structures Enable Role-Based Coordination in Temporary Groups (2014)When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity (2014)The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment (2018)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)Game Theory and Information Economics (2018)Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)An Equilibrium Queuing Model of Bribery (1985)Stochastic Modeling and the Theory of Queues (1989)Congestion-based leadtime quotation and pricing for revenue maximization with heterogeneous customers (2012)Pricing Time-Sensitive Services Based on Realized Performance (2013)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)UNCERTAINTY AND THE WELFARE ECONOMICS OF MEDICAL CARE (2003)Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers (2016)Can Yardstick Competition Reduce Waiting Times? (2019)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Contracting for Infrequent Restoration and Recovery of Mission-Critical Systems (2010)Performance-based contracting in service supply chains: a service provider risk perspective (2014)Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service? (2015)Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers (2005)Queue-and-Idleness-Ratio Controls in Many-Server Service Systems (2009)Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback (2015)Information Technology, Workplace Organization and the Demand for Skilled Labor: Firm-Level Evidence (1999)Incentives versus Transaction Costs: A Theory of Procurement Contracts (2001)The Origins of State Capacity: Property Rights, Taxation, and Politics (2009)Nash equilibrium with strategic complementarities (1990)Information and the Change in the Paradigm in Economics (2002)1 Moving Beyond Schumpeter: Management Research on the Determinants of Technological Innovation (2008)Toward a Comparative Institutional Analysis (2002)Putting Auction Theory to Work (2004)
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References

  • 2011Supermodularity and Complementarity2,138 cited
  • 1994Monotone Comparative Statics1,571 cited
  • 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
  • 1986The Existence of Equilibrium in Discontinuous Economic Games, I: Theory1,026 cited
  • 2002Stochastic-process limits : an introduction to stochastic-process limits and their application to queues468 cited
  • 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
  • 2007Operations Systems with Discretionary Task Completion181 cited
  • 2008Call center outsourcing: Coordinating staffing level and service quality173 cited
  • 2010Design and Analysis of Diagnostic Service Centers78 cited
  • 2001Optimal Pricing That Coordinates Queues with Customer-Chosen Service Requirements56 cited
  • 2003How Multiserver Queues Scale with Growing Congestion-Dependent Demand52 cited
  • 2011Modeling Security-Check Queues51 cited
  • 2013Pricing and Operational Performance in Discretionary Services49 cited
  • 2009Exploiting Market Size in Service Systems34 cited

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  • 2021Optimization of after-sales services with spare parts consumption and repairman travel

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18 cited
  • 2023Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic services16 cited