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‘India calling to the far away towns’

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References

1999Global Transformations: Politics, Economics, and Culture3,035 cited
1980Contested Terrain: The Transformation of the Workplace in the Twentieth Century1,852 cited
1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
2003Disconnected Capitalism: Or Why Employers Can't Keep Their Side of the Bargain482 cited

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2014New new technologies: the future and the present of work in information and communication technology219 cited
2006The dynamics of HRM systems in Indian BPO firms180 cited
2014Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations179 cited
2006HRM systems of Indian call centres: an exploratory study172 cited
2008Marketing, management and performance: multilingualism as commodity in a tourism call centre168 cited
2004

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Practices of global capital: gaps, cracks and ironies in transnational call centres in India

168 cited

2009The exit coping response to workplace bullying164 cited

2007The Conditions Promoting Compromise in the Workplace151 cited

2008Call centres: A decade of research142 cited

2007The accents of outsourcing: the meanings of “neutral” in the Indian call centre industry141 cited

2009Outsourcing and the Changing Nature of Work141 cited

2013Extending the expanded model of organizational identification to occupations135 cited

2007Working space: why incorporating the geographical is central to theorizing work and employment practices132 cited