A Conceptual Framework for Describing CSF of Building Maintenance Management

Abstract

Critical Success Factors (CSF) is known as a tool for measuring performance in an organisation to achieve their mission. In building maintenance, CSF is becoming very important as it could identify the cause of failure as well as improving the system. The aim of this paper is to derive a generic process and procedure in maintenance management to be used in various organisation in Malaysia. This paper will investigate the current practices of maintenance management in the local authority organisations in Malaysia from strategies, rules and regulations to their future plan for the next generation. More focus given on the management of maintenance including setting up an organisation, policies and quality standard. The target group for sampling of data are the local authorities organisation in Selangor. The respondents are the person incharge of building maintenance in each of the local authority organisation. Based on the findings and literature review, a conceptual framework was then developed. It is believed that implementing CSF would enhanced the management process and work planning which would result in a more economic use of resources an a coresponding reduction in the total cost of maintaining building.

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